1. Request deletion from your account
- Sign in to AGEPATTERN and open Settings / PDPA (agepattern.com/dashboard/settings).
- In the "Your data rights" card, choose the delete request and confirm it.
- Our team will contact you at the account e-mail and act on the request under Thailand's Personal Data Protection Act (PDPA), normally within 30 days.
2. Request deletion by e-mail
If you cannot sign in, write to our Data Protection Officer (DPO) at info@agepattern.com from the e-mail you registered with, stating "data deletion request". We may ask you to verify your identity first.
3. Accounts that sign in with Google, Facebook or LINE
- You can unlink a provider yourself in your account settings. Unlinking removes the user ID the provider sent us from our systems.
- To also revoke access on the provider's side, remove AGEPATTERN from the authorised apps list in your Google, Facebook or LINE account settings.
4. Data we are required to keep
Some data that the law requires us to retain (for example medical records and accounting evidence) must be kept for the legally required period with restricted access. We will tell you if any data cannot be deleted.